Frequently Asked Questions

Account

How do I sign up on the Golden Star casino site?

The sign-up process takes several minutes. Here are the steps you have to follow:

  1. Find the Sign up button and click it.
  2. Fill in the required fields.
  3. Click Accept the Privacy Policy and Terms and Conditions.
  4. Check your email box to verify your account.
  5. Immerse in the world of top-notch casino games!
What should I do to reset my password?
  1. Click the Log In button.
  2. Find the Forgot Your Password tab and tap it.
  3. Enter your email address and click Reset Password.
  4. Check your email box and follow the instructions that we’ll send there.

If you aren’t able to recover your password, contact our manager via live chat or email and describe your problem.

What should I do if I’ve forgotten my email?

The process of restoring an email address is individual. You should reach out to our tech support to get the instruction on your further steps. Our manager may ask you to confirm your identity to make sure that it’s not fraudulent activity. So, accessing your account without an email process requires more time.

How many accounts can one player have?

Every player is allowed to have a single account according to the Golden Star anti-fraud policy. Gamblers who create multiple accounts may be banned for good. The casino has the right to delete their accounts and confiscate the money they keep there. So, make sure your phone number, email address, card info, and other personal details are linked to one account only.

Financial issues

Is it possible to change currencies?

Sure! You can add and choose any available currencies. To add a new one, just use Wallet in your account section and switch among currencies at any time.

What currencies are available?

You can pay via both regular currencies and cryptos. The available currencies are EUR, USD, AUD, NZD, CAD, NOK, PLN, ZAR, JPY, KRW, BRl, INR, and VND. The available cryptocurrencies are BTC, ETH, DOGE, BCH, LTC, USDT, and XRP.

How long does a deposit take?

Players’ accounts are replenished immediately in most cases. But sometimes the process takes several minutes.

How long does a withdrawal take?

The withdrawal time depends on the payment method you use. If you request a cash-out with your cryptocurrency wallet or your e-wallet, you usually get funds almost immediately. As for credit cards, you’ll need to wait for up to 5 days. Bank transfers require about seven days to be processed.

What is the minimum amount of money I can deposit and withdraw?

The minimum deposit amount is $20, €20, or an equivalent sum in other currencies at the euro exchange rate per transaction.

The minimum withdrawal amount is $30, €30, or an equivalent sum in other currencies at the euro exchange rate per transaction.

Does the casino charge any fee?

Our casino doesn’t take a fee, but some payment systems do. For instance, using some e-wallets, you can face a 2.5% fee. You can get more info on the Payments page and in your Wallet.

What are the daily, weekly, and monthly limits for a withdrawal?

The limits for funds withdrawals are:

  • $5,000 or €5,000 daily
  • $10,000 or €10,000 weekly
  • $30,000 or €30,000 monthly

Payouts in other currencies are processed at the euro exchange rate.

Do I have to prove my identity to deposit or withdraw money?

Yes, you may be asked to prove your identity since all licensed casinos have to comply with KYC policy standards.

How long do I have to wait until my identity is proven?

Usually, ID verification requires several hours. But in some cases it could take up to 24 hours.

Bonuses

What should I do to get a bonus?

To get the first deposit bonus, the reload bonus, and the Wednesday free spins bonus, you need to enter a bonus code indicated on the Promotions page. Then, deposit at least $20 or €20. Please note that some promos are only available on certain days of the week or have some other requirements.

To learn info on the Golden Star bonus policy, visit the Bonus Terms And Conditions page.

What is bonus wagering?

Bonus wagering is the number of times you have to play through your bonus money before you will be able to withdraw it. It means you need to place bets that do not exceed the limitation until the wagered sum is equal to your bonus money amount multiplied by the wager indicator. For instance, if your bonus is €100 and playthrough is x30, you will need to place stakes for a total of €3,000 to complete the wager and request a withdrawal.

Why can’t I wager a bonus?

Almost every bonus can be wagered in certain games only. Besides, there are some other terms and conditions attached to every promo. Before playing, make sure you have understood the bonus policy correctly. If you can’t deal with the problem on your own, contact our manager.

What personal bonuses are available?

There is a personal bonus system for every signed-up player. Check your email box regularly so that you don’t miss personal offers.

Playing in a casino

What should I do if a game doesn`t work properly?

This situation is unlikely to happen but once you face it, try reloading the page. Your data will be saved and you will be able to continue from the very moment you stopped. If this doesn’t work, try restarting your browser. In case this method doesn’t help either, clear the cache. If the game doesn’t work after these steps, contact us.

Can I be sure that my personal information is safe?

We don’t sell or rent your personal data to third parties, since our clients' security is a top priority for our casino. We collect and save only the information which is requested for the casino to operate legally. So, you can be sure your personal info is safe.

Any questions?

What if I haven’t found the answer to the question I wanted to ask?

You can contact us via live chat for instant help or drop a line via email. Our managers will be glad to help you.

1 BTC = 65053.32713947479 USD
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